⭐ DETAILED MODULE-WISE DESCRIPTION & SYLLABUS

MODULE 1: Microsoft 365 Integrates AI-Powered Tools & IT Tools

Module Description:

This module teaches modern computer applications using Microsoft 365 and AI-integrated productivity tools such as Copilot, cloud computing essentials, data handling, IT fundamentals, and digital office skills required in every industry.

📖 MODULE 1 – Detailed Syllabus

Unit 1: Computer & IT Fundamentals

• Introduction to Computer Hardware & Software
• Operating Systems (Windows)
• File Management & Storage Devices
• Internet Basics, Search Techniques, Cyber Safety
• Cloud Concepts & Online Collaboration Tools

Unit 2: Microsoft Word 365 (with AI Integration)

• Document Creation, Editing & Formatting
• Creating Reports, Letters, Forms, Tables
• Templates & Styles
• Using Copilot / AI Assistants for:
• Auto-writing content
• Summarizing documents
• Proofreading & rewriting
• Creating formatted reports
• Export to PDF, Sharing & Collaboration

Unit 3: Microsoft Excel 365 (with AI Tools)

• Worksheet Basics & Data Entry
• Formulas & Functions (SUM, IF, VLOOKUP, etc.)
• Data Sorting, Filtering, Charts
• Conditional Formatting
• PivotTables & Data Analysis
• AI Features:
• Data Insights
• Automated Chart Creation
• AI recommendations
• Predictive analytics basics

Unit 4: Microsoft PowerPoint 365 (With AI Design Tools)

• Slide creation, Themes, Layouts
• Animations, Transitions & Multimedia
• Presentation Techniques
• AI Enhancements:
• PowerPoint Designer
• AI-generated presentations
• Automatic slide creation
• Smart templates

Unit 5: Outlook, OneDrive & Teams

• Email Management, Scheduling, Calendar
• Cloud File Storage & Sharing
• Collaboration Tools Using Teams
• Video Meetings & Group Chats
• AI-based Meeting Summaries

Unit 6: Additional IT Tools

• Google Workspace (Docs, Sheets, Slides)
• Notion & AI Notetaking
• AI-based transcription tools
• PDF Tools & Online Utilities

MODULE 2: AI-Aided Graphic Design with Canva

Module Description:

This module builds design skills using AI-powered tools in Canva. Students learn branding, visual communication, marketing content, AI image generation, and portfolio building.

📖 MODULE 2 – Detailed Syllabus

Unit 1: Graphic Design Fundamentals

• Design Principles (Contrast, Balance, Harmony)
• Typography & Color Theory
• Visual Identity Basics

Unit 2: Introduction to Canva

• Workspace Overview
• Working with Templates
• Layers, Grids, Frames
• Brand Kit (Logos, Colors, Fonts)

Unit 3: AI Tools in Canva

• Magic Design (AI Layout Generator)
• Magic Write (AI Text Generator)
• AI Image Generation (text-to-image)
• AI Background Removal & Editing
• Auto Recoloring & Resizing
• AI Captions & Auto Animation

Unit 4: Creating Digital Assets

• Logos & Business Cards
• Posters, Flyers, Brochures
• Social Media Creatives (Instagram, Facebook, YouTube)
• Advertisements
• Infographics & Presentations

Unit 5: Video Editing with Canva

• Adding Clips, Text, Effects
• Transitions & Sound
• AI Script to Video
• YouTube Thumbnails

Unit 6: Portfolio Development

• Creating a Design Portfolio
• Final Project: Brand Identity Kit or Social Media Campaign

MODULE 3: Web Development & Internet Technologies

Module Description:

A practical module teaching website creation, front-end development, hosting, SEO, and fundamentals of the internet & networking.

📖 MODULE 3 – Detailed Syllabus

Unit 1: Internet & Networking Fundamentals

• Web Concepts: HTTP, HTTPS, Domain, Hosting
• Browsers & Search Engines
• IP Address, DNS, Servers
• Cybersecurity Basics
• Cloud Hosting Fundamentals

Unit 2: HTML

• Structure of Webpages
• Tags, Elements, Attributes
• Text Formatting, Lists, Tables
• Forms & Input Controls
• Embedding Images & Videos

Unit 3: CSS

• Styling Basics
• Colors, Fonts, Backgrounds
• Box Model
• Flexbox, Grid Layout
• Responsive Web Design

Unit 4: JavaScript (Basic)

• Variables, Operators, Loops
• DOM Manipulation
• Events & Functions
• Simple Interactivity

Unit 5: Website Builders (AI Included)

• WordPress Basics
• Elementor & AI Templates
• AI Website Builders (Durable, Wix ADI, etc.)
• Creating Functional Pages:
• Home
• About
• Contact Form
• Services

Unit 6: SEO & Web Publishing

• On-page SEO
• Keywords, Meta Tags
• Page Speed Optimization
• Hosting & Domain Setup
• Website Deployment

MODULE 4: BPO Evolution — Embracing AI & Automation

Module Description:

Teaches modern BPO operations, AI-driven customer service, communication, automation tools, process optimization, and AI-assisted workflows.

📖 MODULE 4 – Detailed Syllabus

Unit 1: Introduction to BPO Industry

• History & Evolution
• BPO vs KPO vs LPO
• Modern BPO Job Roles

Unit 2: Communication & Customer Interaction

• Communication Skills (Verbal & Written)
• Email Etiquette
• Active Listening
• Problem-Solving Techniques
• Typing & Documentation

Unit 3: AI in BPO

• AI-powered Chatbots
• AI Voice Assistants
• Sentiment Analysis
• Automated Call Handling
• AI CRM Tools

Unit 4: Automation Tools

• RPA (Robotic Process Automation) Basics
• Zapier & Workflow Automation
• Auto-reply & AI Ticket Systems
• Knowledge Bases & AI Assistants

Unit 5: Practical BPO Processes

• Customer Support (Phone, Chat, Email)
• Order Processing
• Data Entry Automation
• Quality Monitoring Tools
• AI-based Fraud Detection

Unit 6: Job Readiness Training

• Resume Building
• Interview Skills
• Mock Interviews
• Professional Etiquette
• Portfolio Submission